Though we hope to have your supplements with you as quickly as possible, please be aware that during this time fluctuating restrictions on deliveries may result in unforeseen delays and temporary service suspensions. To remain updated, please click here.
International deliveries may be delayed or suspended due to reduced flight schedules and cancellations. As this is changing constantly, please visit HongKong Post to get the latest air mail updates.
Delivery in Hong Kong
- Free delivery on orders over HK$360*
- Chilled delivery: Temperature controlled for maximum freshness
- Available to most Hong Kong areas
Daily order cut-off time and dispatch schedule:
To ensure timely delivery of your orders, please take note of the following cut-off times and dispatch schedules:
Orders placed on weekdays before 12pm (noon) will be dispatched in the afternoon on the same day.
Orders placed on weekdays after 12pm (noon) will be dispatched on the next working day. For example, if you place an order on a Friday afternoon, it will be dispatched on the following Monday morning.
Please note that our warehouse and fulfillment team are closed on Saturdays, Sundays, and Public Holidays. Orders placed during these times will be processed on the next working day.
Once dispatched, it typically takes our courier approximately 1-1.5 working days to deliver the parcel to your specified address. Our designated courier, SF Express does not operate on public holidays. If your order is placed on the day before a public holiday, there will be a delay in the delivery and please expect your package to arrive 2 to 3 working days after the holiday.
We strive to provide efficient and prompt service, and we appreciate your understanding regarding the dispatchment schedules. Should you have any further questions or concerns, please feel free to reach out to our customer support team.
Discovery Bay orders:
Please note that Discovery Bay orders are only delivered on Mondays, Wednesdays and Fridays, so may require an extra day to arrive. Those living in Tung Chung, Ma Wan or New Territories should also allow an additional day for delivery.
You can login and click 'track my order' at any time to view recent despatch updates about your parcel.
Quality and care is key to us. We use a special courier, so that items requiring temperature control are chilled. In order to guarantee that you receive your supplements in optimal condition, we request that you provide an address where an adult will be present to sign and acknowledge receipt of your package. Please note that we cannot deliver to PO boxes.
Our courier, SF Express will attempt delivery twice. If on neither attempt you are home, your parcel will be returned to us. You can collect your parcel from our clinic during opening hours, free of charge. A delivery fee may apply for subsequent attempts.
*Free local shipping to most areas in Hong Kong for orders total over HK$360 after the usage of coupon codes and Healthy Rewards points.
Undeliverable areas
Though our courier (SF Express) cannot deliver to the areas listed below, we would be more than happy to arrange postage for you. Delivery is available by HK Post for HKD $60 per parcel.
Please email dispensary@imi.com.hk with your order and our staff will get in touch with you shortly.
- Clear Water Bay - Po Toi O
- Clear Water Bay - Tai Miu
- Lau Fau Shan
- Lo Wu
- Lok Ma Chau
- Lung Kwu Tan
- Mai Po
- Man Kam To
- Pui O
- Sai Kung - Pak Tam Chung (including Hoi Ha Wan)
- Sha Tau Kok
- Silvermine Bay
- Ta Kwu Ling
- Tai Po - Plover Cove (including Luk Keng)
- All Freight Forwarder or warehouse addresses
- All Outlying Islands (except Tung Chung, Ma Wan, Discovery Bay)
Please note that we cannot deliver temperature-sensitive items via HK Post, as we cannot ensure they retain their quality during transit. If you need to buy refrigerated items, you can visit our dispensary in Central.
International deliveries including China
International parcels are delivered using SpeedPost Hong Kong. Unfortunately, given the circumstances of no control from us on the delivery process, international orders are non-refundable and non-exchangeable.
The cost of your delivery will depend upon the weight, size and destination of your parcel. Please note that our fees do not cover customs taxes or tariffs as we cannot predict additional charges that may be applied.
Customs regulations and laws regarding the import of supplements vary from country to country. It is the buyer's responsibility to pay any import taxes and to ensure the products bought are legal in your country. Please note that handling at customs may also incur delays or confiscation of the items outside of our control. We are sorry that we cannot refund the missing items in this case.
If your items are held at customs pending for tax clearance, you can contact your local customs office or tax authority for more information specific to your location.
Please note deliveries to China at this time are likely to be unsuccessful due to the current restrictions on imported goods by their border customs.
Incorrect items?
We're very sorry if you receive the incorrect items in your order. Please contact us or call us on (852) 2549 5591. We will resolve the matter with you as quickly and smoothly as possible.
Lost or damaged parcel?
We take great care in order to ensure your items reach you in good condition. However, if your items are either lost or damaged, please contact us or call us on (852) 2549 5591.
Please report missing or damaged parcels within 60 days of the dispatch date.
Additional information
Suggested timescales are also subject to availability of stock.
Your order may be dispatched in more than one parcel and arrive at different times for you to receive in-stock items as quickly as possible. However you will always be notified of any changes.
