What is the IMI dispensary?
Our IMI dispensary is the culmination of over 30 years of clinical expertise, helping thousands of people heal and return to optimal health. It boasts an extensive range of natural and herbal supplements from across the globe, that have been carefully selected, tested and recommended by our practitioners.
Browse your favourite, high quality supplements from the comfort of your couch, and have them delivered to your doorstep within days.
More than just a shop. We are a clinic and a community, to find out more about us and our services, click here.
Can I visit in-person?
Yes, of course! If you like to browse before you buy, come and visit us in our dispensary.
In-store, our resident naturopathic advisor can talk to you about your specific needs and give advice based on your budget and personal requirements.
Why can't I login?
Make sure you have registered an account with our online dispensary.
In order to protect your personal information, our online shop operates using its own system, so even if you have registered for our Wellness Insider or with our clinic, you will need to register with our online dispensary. Don't worry, you can use the same email address.
Still having problems? Contact our friendly team for help.
Do you have a loyalty programme?
Yes! We think you should be rewarded for investing in your wellbeing.
Earn points every time you buy in order to save money on your next purchase. Find out more or sign up for our loyalty programme.
How do I find out about sales?
If you want to be the first to know about discounts, click here to sign up for the latest sales across all our supplements and health products.
You’ll also learn the lowdown on the best supplements around, get top health insights from our practitioners, and discover their most up-to-date product recommendations.
Orders & Products
What should I buy?
All the products on our site are individually selected by our practitioners for their potency and purity. If you have been told you would benefit from a specific supplement, whether that’s folate because you’re pregnant, or a daily dose of vitamin D which everyone can benefit from, you can rest assured that our therapeutic products will deliver clinical results.
Your health is unique, therefore what you should buy should be tailored to you. If you would like some quick advice, you can ask our expert, who can guide you to the appropriate supplements.
However, we believe that the best way to discover what your body needs, is to test. Our practitioners can build a nutritional profile for you, pinpointing deficiencies in order to optimise your wellbeing. Find out more.
You may also find that a great starting point is by exploring Wiser Wellness, our information hub for supplements, which showcase some of our favourite formulas.
Why can some products only be bought in-clinic?
In ensuring that we offer you the best quality supplements from around the globe, we stock some brands which are clinic-only and can only be prescribed by a practitioner due to the supplier's requirements. These can be approved either in-store by our resident naturopathic advisor, or during an appointment with one of our practitioners.
If you cannot visit us either in our clinic or dispensary, you can order these supplements over the phone. Please call our dispensary directly so that they can authorise your purchase with your practitioner.
Why can't I find a product online that I know is available in-store?
Our online shop features our bestsellers and practitioners' favourites. We are continually working to expand our online selection, but if there's something you can't do without, please contact us here.
It may also only be available in-store as a clinic-only product (see above).
Can I add my prescription to my online order?
Yes, absolutely! Please email our dispensary team and we will add your prescription to your order manually.
Why aren't my probiotics cold when they arrive?
Though your supplements may not feel cold, you can rest assured that they have been kept cool enough within the required timeframe to ensure that their nutritional value has not been lost.
Our courier is contractually obliged to ensure that your probiotics are kept between 0 and 4 degrees Celsius, reaching you live and effective.
Probiotic formulas do not lose their potency over the course of minutes or even hours. Their nutritional value begins to degrade after 72 hours, so even if they feel warm, you can rest assured they will still retain their therapeutic merits.
Delivery and returns
What are my options for delivery?
We provide free delivery to most areas of Hong Kong.
We also offer international delivery, excluding temperature-sensitive items.
Find more information on delivery here.
Please note that during the coronavirus pandemic, more restrictions have been placed upon shipments. This situation is continuously changing, for the most up to date information click here.
Why can't I get certain supplements shipped abroad?
Many of our supplements (namely certain probiotics) are sensitive to temperature and humidity and must be kept under strict controls in order for them to remain effective. Their nutritional value may begin to deteriorate when they are left out of the fridge for longer than 72 hours.
Quality is one of our key values at IMI, and because we cannot guarantee that international packages will reach clients within this time frame, we cannot ship these supplements overseas.
However, we do have a range of shelf-stable probiotics available for international shipping.
Not what you're looking for? Click here to enquire whether we have a shelf-stable alternative.
Where is my order?
Once you have ordered, you will promptly receive a confirmation email. When we have dispatched your delivery, you will receive a second email providing you with the tracking number so you can keep up to date with your order's progress.
At any point, you can simply login and click 'track my order' to view any recent updates.
What if I'm not home when my order arrives?
Our courier will attempt another re-delivery. If on their second attempt you are not home, they will call you to ask whether you would like your items left on your doorstep or in your building management office.
If you decide against this, or don't answer, your items will be returned to us. If this happens, you can collect your parcel from our clinic during opening hours, free of charge. A delivery fee may apply for subsequent attempts.
If you have temperature sensitive items, please don't ask the courier to leave them at your door. We are unable to accept returns for temperature-sensitive items when left in the aforementioned locations.
How do I return a product?
We take great pride in the quality of our products, and we hope you love them as much as we do! However, in the event that you are dissatisfied, you can contact us here.
Please do not send back any items until they have been requested.
Click here for more details on returns and refunds.
Why can't I return refrigerated items?
Some of our products have a limited shelf life, and must therefore be kept in the fridge. When these items have not been refrigerated for 72 hours, their nutritional value may be lost.
Our contract with our courier ensures that temperature sensitive items are kept between 0 and 4 degrees Celsius, ensuring their quality.
Unfortunately, as we cannot guarantee that these items have remained chilled after they leave the courier, we are unable to accept returns of this kind.
Lost or damaged parcel?
We take great care in order to ensure your items reach you in good condition. However, if your items are either lost or damaged, please contact our customer service team.
Please report missing or damaged parcels within 60 days of the dispatch date.
Please do not return items which have not been requested.
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Questions left unanswered? Please contact our friendly customer service team with your query.
